How important is customer service via social media? According to J.D. Power, 67% of consumers have used a company’s social media channel for customer service and when they do, they expect a fast response. Research cited by Jay Baer tells us that 42% of consumers expect a response with 60 minutes.
Transform your customer service experience with the power of social media and social media community. Your customers want to find answers quickly online, whether it’s through search or social media. With our social customer service package, you can reduce costs by creating a better customer service experience thereby increasing customer satisfaction.